In addition to an average support chat response time of 1min (7am-7pm GMT+1), our customer success team supports you from technical set-up and onboarding, all the way through to ongoing training and complementary courses.
"The support is first class, right from technical support through to the customer success team and they always go the extra mile to make sure any problems are fixed as soon as possible."
We capture every dialect using global English, delivering the most accurate transcription in the market for your international remote teams. We also support 30+ languages for transcription, and you can easily choose to transcribe your current call in an alternative language straight from Sidekick, or instantly switch transcription language in real-time during any Zoom, Google Meets or Teams meeting.
Create your own custom themes and topics, and define triggers (such as mentioning a competitor or a specific CRM, for example) and any custom vocabulary for Jiminny to detect when categorising key business insights. Themes are now supported in English, German, French, Italian, Spanish, Portuguese, Swedish, Danish, Dutch and Polish.
Translate all your topics back into your preferred language to report on and understand what’s going on in multiple regions. Learn from best performers and easily evaluate why you win and lose deals. Grant your marketing, engineering and product teams the ability to learn from customers, no matter the language.
Forecast your sales pipeline more accurately, see coaching opportunities in seconds and spend time on the deals that matter with Deal Insights from Jiminny. See an overview of all the conversations that are being had with each account and opportunity, the frequency of interactions and the volume of activity at each touch point - all on one screen.
Working alongside your CRM, messaging app (Slack or Teams), dialer, SMS, mail provider and calendar, Jiminny centralises all your customer and prospect engagement and saves each rep 1 full day per month in admin time. What's more, Jiminny uniquely syncs two-way with the world's leading CRMs, meaning data is always accurate and up-to-date.
We are fully GDPR compliant, leverage 256-bit AES encryption and maintain 99.95% uptime on all data, all over the world. We also support two-factor authentication (2FA) and single sign-on (SSO) via G Suite or Office 365.
